General ledger / Cost Centre / Company Code E-Form Education Procedure / Policy
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SAP Portal
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Vendor Maintenance
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SAP Buyer, SAP Logistic, SAP Warehouse / Assembly, SAP Accounts Payable, SAP Fixed Asset
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Tracking, SAP Global Trade Service (Import/export compliance), SAP General Accounting, SAP Master
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Data, SAP Access, Universal Work list
Customer Support Analyst Responsibilities
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To support the contractual service level in the achievement of prompt response, high level customer service and technical first contact support.
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On phone diagnostics and troubleshooting
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Liaising with Service Provider Groups and external vendors
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Ensuring appropriate process standards are met and maintained
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Documentation of calls and problems
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Initiate Incident & Problem Management workflow process
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Identification of areas of process improvement
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Actioning of requests and the delegation of related tasks to the appropriate areas
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Monitor and coordinate requests from customer
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Ensure required information received for all requests
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Enter and process requests according to standard processes and procedures
Qualifications
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Must possess a Diploma/Degree in IT or equivalent.
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Required language(s): Excellent spoken & written English, Mandarin, Korean and Japanese.
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General knowledge of Microsoft products, Networking, Internet, able to do problem solving and troubleshooting and SAP environment a must for SAP Customer Support Analyst
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Microsoft windows operating systems, Troubleshooting, Desktop application, Networking.
For ict professional person who are looking for better career opportunity in IT or Telecommunication field on other position are encourage to email us your latest word format of resume to above email address, our consultant will reply or contact you .
* Correct email address is with @ , [a] is for security purposed only.
Starweb Group, Malaysia Corporate Office :
Menara Standard Chartered, Level 20, Jalan Sultan Ismail, 50450 Kuala Lumpur, Malaysia.
HQ Office:
19, Jalan Kangar 92, Kaw 19, Lepas Sungai Putus, 41400 Klang Selangor, Malaysia.
Tel : 603-33424148 Fax : 603-33453035 Email : feedback[a]starweb.com.my
Regional Office Managed by : Starwèb Asia (cn)Pte.Ltd, Pudong , Shanghai .
Indonesia Office : PT .Starwèb Bhinneka ,Jakarta Raya
