End-User Technology Services Account Lead
(Location : Kl / Pj / Tpm Cyberjaya )

Description of Position:

The ETS Account Lead has overall responsibility for the End User Technology Services delivered into the Account. These desktop services include Application Packaging and Distributions, SOE Build Maintenance, Patch Management, Anti-Virus Services, Electronic Inventory Management and the deployment of the toolset.

Main Responsibilities of Position:

•	Overall responsible for ETS services such as Anti-Virus, Patch Management, Software Delivery, Electronic Inventory and Standard Operating Environment
•	Develop procedures and work instructions
•	Plan, Deploy and Monitor new ETS services
•	Review the penetration level of the ETS services
•	Analyse and report ETS services
•	Interface with Customers on ETS services
•	improvement plans for ETS services
•	Develop team members to take on ETS roles and responsibilities

Skills Required for this Position:

•	Diploma or Bachelor Degree in Computer Engineering/Science/Business or its equivalent
•	3 years experience in managing a Desktop team
•	2 years experience working in large and diverse enterprise environments over LAN/WAN
•	2 years working knowledge of Active Directory and Group Policy
•	2 years working knowledge of Microsoft Windows Operating Systems, Microsoft System Management Server, Citrix, Anti-virus and other desktop technologies
•	Good English communication skills, both written and verbal
•	Demonstrate experience in IT services management and ITIL
•	Resilient, resourceful and responsible
•	Desktop tools deployment project management experience
•	Experience in batch files and Visual Basic scripting will be an added advantage

Jobseekers kindly email us  your latest word format resume to feedback[a]starweb.com.my* .

For  ict professional  person  who are  looking for better career  opportunity  in IT  or Telecommunication field on other position  are  encourage to email us your latest word format of resume  to above email address, our consultant  will reply or contact  you .

* Correct email address is with @ , [a] is for security purposed only.