Analyses and interprets client inquiries
to ascertain and solve issue.
•
Provides accurate and creative solutions
to client problems meeting all pre defined quality measurements
•
Escalates calls within stated guidelines.
•
Provides information, advice or instruction
in response to client inquiries
•
Receives and records client inquiries
and processes paperwork/systems relevant to client queries
•
Liaises internally to enable client
queries to be answered and problems solved Answers calls
within stated time guidelines.
•
Knowledge of Windows 2000, XP professional
(Operating System, User Administration & Remote Desktop),
MS Office applications (Word, Excel, PowerPoint, Outlook)
•
Experience in supporting Lotus Notes
Email is
•
You will attend with full initiative,
alertness, recognizing to the needs of customers, and to
assist them through TELEPHONE / E-MAIL / REMOTE ACCESS support
on software, hardware and system issues.
Requirements:
•
Candidate must possess at least a Professional
Certificate, Diploma, Advanced/Higher/Graduate Diploma,
Bachelor's Degree, Post Graduate Diploma or Professional
Degree in Computer Science/Information Technology or equivalent.
•
Candidate must have minimum 1 year previous experience from
working in an IT Helpdesk
•
Applicants must be willing to work at KL Sentral, Kuala
Lumpur and on shift.
•
Candidates should have knowledge in Lotus Notes/Windows/MS
Office.
•
Preferably junior executives specializing in IT/Computer
- Network/System/Database Admin or equivalent.
For ict professional person who are looking for better career opportunity in IT or Telecommunication field on other position are encourage to email us your latest word format of resume to above email address, our consultant will reply or contact you .
* Correct email address is with @ , [a] is for security purposed only.
Starweb Group, Malaysia Corporate Office :
Menara Standard Chartered, Level 20, Jalan Sultan Ismail, 50450 Kuala Lumpur, Malaysia.
HQ Office:
19, Jalan Kangar 92, Kaw 19, Lepas Sungai Putus, 41400 Klang Selangor, Malaysia.
Tel : 603-33424148 Fax : 603-33453035 Email : feedback[a]starweb.com.my
Regional Office Managed by : Starwèb Asia (cn)Pte.Ltd, Pudong , Shanghai .
Indonesia Office : PT .Starwèb Bhinneka ,Jakarta Raya
