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Helpdesk Analyst Level 1 & 2
(Location : Kl / Pj / Tpm Cyberjaya )

Responsibilities:

Answers calls within stated time guidelines
Analyses and interprets client inquiries to ascertain and solve issue.
Provides accurate and creative solutions to client problems meeting all pre defined quality measurements
Escalates calls within stated guidelines.
Provides information, advice or instruction in response to client inquiries
Receives and records client inquiries and processes paperwork/systems relevant to client queries
Liaises internally to enable client queries to be answered and problems solved Answers calls within stated time guidelines.
Knowledge of Windows 2000, XP professional (Operating System, User Administration & Remote Desktop), MS Office applications (Word, Excel, PowerPoint, Outlook)
Experience in supporting Lotus Notes Email is
You will attend with full initiative, alertness, recognizing to the needs of customers, and to assist them through TELEPHONE / E-MAIL / REMOTE ACCESS support on software, hardware and system issues.

Requirements:

Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in Computer Science/Information Technology or equivalent.
Candidate must have minimum 1 year previous experience from working in an IT Helpdesk
Applicants must be willing to work at KL Sentral, Kuala Lumpur and on shift.
Candidates should have knowledge in Lotus Notes/Windows/MS Office.
Preferably junior executives specializing in IT/Computer - Network/System/Database Admin or equivalent.

Jobseekers kindly email us  your latest word format resume to feedback[a]starweb.com.my* .

For  ict professional  person  who are  looking for better career  opportunity  in IT  or Telecommunication field on other position  are  encourage to email us your latest word format of resume  to above email address, our consultant  will reply or contact  you .

* Correct email address is with @ , [a] is for security purposed only. 


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Starweb Group
All rights reserved.

Starweb Group, Malaysia Corporate Office :
Menara Standard Chartered, Level 20, Jalan Sultan Ismail, 50450 Kuala Lumpur, Malaysia.
HQ Office:
19, Jalan Kangar 92, Kaw 19, Lepas Sungai Putus, 41400 Klang Selangor, Malaysia.
Tel : 603-33424148 Fax : 603-33453035 Email : feedback[a]starweb.com.my

Regional Office Managed by : Starwèb Asia (cn)Pte.Ltd, Pudong , Shanghai .
Indonesia Office : PT .Starwèb Bhinneka ,Jakarta Raya