Nerwork Engineer- VOIP
(Location : Kl / Pj / Tpm Cyberjaya)

Generic requirements

•	Build strong working relationship with Technical Supervisor, Customer Service Lead and tower support and technology teams
•	Good awareness and in-depth knowledge of customers’ business environment and support processes
•	Complying with the ITSM & SLA standards by observing the Incident Management lifecycle processes
•	Be proactive to anticipate issues or situations which impact service availability and critical response time, and take necessary mitigation steps escalating to management’s attention, where appropriate
•	Support and update documentation libraries for responsible areas, ensuring compliance with internal standards
•	Contribute in quality and productivity improvement projects, providing analysis of data
•	Ensure the following of processes and best practices as outlined by management
•	Provide technical consultation as Subject Matter Expert (SME) to Shift Manager and Customer Service Lead during escalations
•	Develop training materials and conduct technical training
•	Follow training plans, requirements and schedules as outlined by management
•	Complete and keep up to date with all mandatory trainings (ITSM, Security Fundaments, Standards of Business Conduct, Environmental Health and Safety, Standards of Personal Conduct)
•	Case Management. Ensure all cases are acted upon conscientiously and in the framework expected according to the SLA Provide Level 2 support on voice over IP products. Problem & Change Support.

Technical Skills specifically required:

•	Demonstrated experience in troubleshooting & resolving Firewalls, WAN, LAN, DNS, Caching and Network Security Issues, Wireless LAN.
•	Experienced in Windows and UNIX systems on a network environment. Basic knowledge in NetIQ for voice monitoring.
•	Experienced in administering large-scale and complex WAN network, transmission and routing protocol (EIGRP, OSPF, BGP, MPLS, VOIP, ATM, VPN, POS, SONET, Frame-Relay, QoS) and/or LAN enterprise Network and/or complex DataCenter Network (including redundancy)
•	Experienced in administering TCP/IP LANs (VLAN routing, VTP, Spanning Tree)
•	Experienced in diagnosing network problems and maintaining network security
•	Good knowledge in encryption and Virtual Private Network (IKE, FWZ, DES, 3DES, PKI, etc) will be a plus
•	Knowledge of HP ITO and HP Openview monitoring will be a plus
•	Strong knowledge in Cisco networking product (2600, 3600, 3700, 7200, 7600 routers; 2900, 3500, 6500, 8500 catalyst switches.
•	Good Knowledge of HP Procurve switches will be a plus.
•	Strong knowledge in WAN and/or LAN and/or FW (PIX, checkpoint, Netscreen for example) technologies
•	Degree in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent experience
•	Cisco Certified Network Associate, CCNA
•	CCNP, CCDA or CCDP
•	Those without Cisco certification but have relevant practical experienced in managing LAN/WAN enterprise networking are strongly encourage to apply.
•	At least 4 years experience within IT Operations, infrastructure services support (Systems and Network management), operations monitoring and end user support knowledge of the applicable platform that you will be responsible for: Network management – WAN, LAN, Firewall, Voice over IP (VOIP). Minimally, experienced in Enterprise WAN, Cisco skills, high end switches/routers, other WAN equipment and monitoring software skills
•	Must be able to demonstrate troubleshooting and problem solving skills
•	Excellent understanding of ITSM\ITIL processes
•	Must be a Service and Customer oriented team player. Flexible, self motivated with the ability to work under pressure in an International and culturally diverse organization
•	Must posses the ability to prioritize and perform multiple tasks Required to work on 8 hours shift.
•	Good motivational skills plus verbal and written communication skills, strong command of English Language. Fluent in local languages advantageous. Strong interpersonal and telephone skills
•	Strategic thinker with a positive attitude, initiative, proactive personality, able to work under pressure in a fast-paced environment and have good analytical skills

Jobseekers kindly email us  your latest word format resume to feedback[a]starweb.com.my* .

For  ict professional  person  who are  looking for better career  opportunity  in IT  or Telecommunication field on other position  are  encourage to email us your latest word format of resume  to above email address, our consultant  will reply or contact  you .

* Correct email address is with @ , [a] is for security purposed only.