Ensure performance and delivery with metrics and benchmarks reporting for service level reporting.

Communicates with customers and CSC management concerning storage and backups requirements and issues.

Develops strategy and costings.

Interface with vendor and CSC global on 3rd level support.

Directs activities of multiple team employees operating across a variety of countries in Asia for support operations.

Development of Quality Standards and Procedures.

Technology:
Manages and integrates a wide variety of technical services and/ or product lines to provide support to a designated customer population within defined geographical region.

People:
Trains, motivates, manages, and develops both supervisory and non-supervisory employees.

Customer:
Works with client to enhance delivery of service through effective monitoring of programs, process improvement and problem prevention/resolution initiatives.

Business:
Leverages business, technical, and interpersonal skills to manage engineering operations, customers and operations personnel.

Financial:
Develops and implements monthly/annual operational budgets, forecasts and business plans to ensure proper planning for impacts of marketing efforts, outages, service level agreements and other issues.