a |
Provide service deliverables as defined by agreed client Service Level Agreements and team/personal objectives |
• |
Provide 2nd level support across multiple distributed environments |
• |
Be proactive by identifying inefficiencies in the operation of the team with the objective of improving the quality of the working environment |
• |
Disseminate skills and knowledge between peers to improve the overall skills of the team |
• |
Assist is the training and orientation of new members of the team |
• |
Provide information to leadership for meetings and reporting |
• |
Participate in operational review meetings |
• |
Participate in change management meetings |
• |
Participate in problem review meetings |
• |
Contribute to the on-going development and maintenance of all support documentation in line with the agreed quality standards. |
• |
Accurately account for time spent by activity and by client |
• |
Provide support for stand-by / on-call rosters where applicable |
• |
Assist in identifying tool and process enhancements |
• |
Identify and rectify technical ‘barriers’ to successful remote management |
• |
Participate in a published 24x7 roster where applicable (as per signed conditions of employment) |
• |
Provide problem escalation to other groups/leaders where required |
• |
Complete daily operations checklists |
• |
Maintain a working operational knowledge of systems and processes |
• |
Maintain Digital Workflow problem/Change tickets as per Standards. |
• |
Maintain work environment as defined by Quality/Occupational Health and Safety standards. |
• |
Maintain security when required in accordance with defined standards. |
• |
Understand and perform all required disaster escalation/evacuation procedures as required. |
Experience in the following disciplines.
• |
5 years experience in supporting enterprise-class Unix infrastructure. |
• |
Comprehensive knowledge with commercial variants or Unix, preferably Sun Solaris versions 7, 8, and 9, and/or HP-UX 11.0, IBM AIX 4.3, 5.2 |
• |
Proficiency in UNIX shell variants and Perl. |
• |
Configuration of Storage Area Networks and related Storage Devices (EMC Celerra /Sun StorEdge/HP XP ) |
• |
Excellent understanding of LAN/WAN Networks |
• |
Configuration of provisioning tools such as N1,Ignite/Jumpstart |
• |
Comprehensive understanding of Unix Security Issues. |
• |
Sound problem determination and resolution. |
• |
Problem and Change Mgmt Process understanding. |
• |
Delivery of quality products and solutions to agreed deadlines |
• |
Configuration of Volume Management Software SLVM, Veritas Foundation Suite |
• |
Configuration of Bind DNS/Sendmail/Samba. |
• |
Certifications in Solaris/HP System Administration and/or Sun Cluster/ MC Service guard desirable. |