Wintel Server Support - Infrastructure Analyst / Associate
(Location : Kl / Pj / Tpm Cyberjaya )

Responsibilities:

•	Provide service deliverables as defined by agreed client SLA’s and objectives.
•	Provide 2nd level support across multiple distributed environments.
•	Assist is the training and orientation of new members of the Workplace Support team.
•	Provide support for stand-by / on-call rosters where applicable.
•	Assist in identifying tool enhancements.
•	Identify and rectify technical ‘barriers’ to successful remote management.
•	Participate in a published 24x7 roster where applicable
•	Provide problem escalation to other groups/leaders where required.
•	Complete daily operations checklists.
•	Maintain a working operational knowledge of systems and processes.
•	Maintain CAMS problem/Change tickets as per Standards.
•	Maintain work environment as defined by Quality/Occupational Health and Safety standards.
•	Understand and perform all required disaster escalation/evacuation procedures as required.

Requirements:

•	Two years Microsoft active directory administration experience.
•	Microsoft Exchange administration experience.
•	Administration of Microsoft Windows 2000 and/or 2003.
•	Proven knowledge and competency of LAN/WAN protocols and services; TCP/IP, DNS, DHCP and WINS although not necessarily physical or Network layers.
•	MCSE or proven applied competency in Microsoft Exchange, Windows 2000 and/or 2003 administration.
•	Able to work 12 hour shifts on a rotational basis.
•	Experience with SMS, MOM, Brightstore backup software and Tivoli /Citrix / Metaframe/ XP is an added advantage.
•	Proven competency using Unicentre, Microsoft Active Directory and/or CA Products (including E-trust and Arcserve).

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